Policy
Returns & Refunds
Last updated: 30 August 2026
30-day returns
Please contact us within 30 days of receiving your order if you wish to request a return. Change-of-mind returns must be unused, unopened, in their original sealed packaging and in a resalable condition. The buyer is responsible for change-of-mind return postage.
Hygiene and intimate products
For health, hygiene and safety reasons, intimate products that have been opened or used cannot be returned for change of mind. This restriction does not limit any rights you may have where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise does not meet a consumer guarantee.
Faulty, damaged or incorrect items
Your rights under the Australian Consumer Law are not excluded. If an item is faulty, damaged, unsafe, materially different from its description or supplied incorrectly, contact funflick.au@gmail.com with your order number and details of the issue. We may request photographs to help assess the problem.
Return costs for product problems
If a returned product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs. Please retain your postage receipt.
How to start a return
Email funflick.au@gmail.com before sending an item and wait for return instructions. For eBay purchases, you may also open a return request through your eBay order. Please package approved returns securely and include the requested order details.
Refunds
Approved refunds will be issued to the original payment method after the return has been received and assessed. Your bank, card provider or eBay may require additional time to display the refund.